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From the CEO’s Desk
Hello Friends,

Times are strange! We hadn’t expected something like this to hit us so hard and stay with us for so long. The minimum we can do is to take good care and stay as safe as possible and I truly hope you all are doing the same no matter where you are. As they say, “This too shall pass”, lets continue to believe in the power of hope, prayer and resilience.

The Covid-19 pandemic impacted our business and we did lose some deals while few got postponed. On the other hand, the time during the lockdown period provided us a great opportunity to revisit our goals, realign our strategy and focus relentlessly on execution which directly impacts customer delight. In fact I am happy to share that we have now built a very robust customer delight program that covers a minimum of 7 touchpoints that strongly enhance CX.

We may be separated by distance but technology keeps us together and at Comsense we make maximum use of it to stay connected not only with each and every team member but also with our customers. Virtual daily project stand-ups and weekly calls with customers ensures we are on track and the momentum isn’t lost. Never before have I realized, with such intensity, the importance of human interaction, than during this lockdown time and hence to bridge this gap, one thing that continues with a clock-like regularity is our weekly All Hands meet. Its a virtual meet where all the members of our team join in and we connect with each and every individual while having a really good time with lots of fun and games. Biju has been conducting some really motivating sessions viz., the importance of workout, meditation and once a really interesting and revealing discussion took place on how failures shape up personalities positively.

We are slowly seeing the markets opening up across different regions. Some of our engagements that were struck are being re-mobilized and decisions are being taken to move forward. So we look forward positively to more business and partnerships to empower our customers with digital transformation.

Sagar Babar
CEO & Cofounder,
Comsense Technologies
Events
 
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Economic Times Marketing & CX Leaders Virtual Summit, June 2020
Comsense along with Acoustic participated in this summit where Sagar and Biju presented a case study titled “The Customer OS for Marketers”. The summit attracted an audience of 700+ Marketing and CX leaders across India. Our presentation threw light upon Comsense’s revolutionary AI-powered Customer OS that empowers marketers to transform CX in just 90 days!
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#DSCongress, June 2020
Listen to our Cofounder Biju Nambiar’s short message to the data community as a part of the #dscongress - an initiative of the Aegis School of Business, Data Science and Telecommunication
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The Mumbai AI Virtual Summit, April 2020
Biju Nambiar was one of the panelists at TMAIS discussion on Reinventing CX with application of AI in Retail and e-Commerce. Biju shared his insights on how CX is greatly influenced by the right ingredients viz. Predictive Analytics, Segmentation Strategy, Hyper personalisation, right timing & perfect messaging.
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“There will be interruptions, and I don’t know when they will occur, and I don’t how deep they will occur, I do know they will occur from time to time, and I also know that we’ll come out better on the other end”
- Warren Buffet, Investor, business tycoon and philanthropist
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Won Deals
 
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A leading American footwear and apparel company
Comsense is helping the client build a Single View of Customer with Multi-level & Omni-channel campaign automation across hundreds of its retail and e-commerce stores for 5 of its major regions. This will empower the client with a centralized intelligent marketing operation center that will deliver an enhanced CX to millions of its customers across 13 countries in 3 continents.
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One of the worlds top 500 banks headquartered in India
Comsense is implementing a fully automated customer lifecycle journey that will allow retrieval of data from their core system to trigger communications in real-time to their customer base.
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Leading real-estate company in India
Comsense is enabling the client to detect customer journey drop-offs and help win back visitors in real-time. Enabling customer with content management solution that will help line-of-business users to store and manage web content and related assets such as images, documents and videos. Our solution with a rich set of APIs will enable access to its facilities, as well as a tablet-friendly business user interface to manage content and assets.
Awards
 
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Comsense has been recognised as one of the top 50 AI startups of India as per the TMAIS 2020 report Read more ›
News
 
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Our technology partner, Acoustic, which is the world’s largest independent marketing cloud, was recognised as a Leader in the Gartner Magic Quadrant for Multichannel Marketing Hubs for May 2020.
ACCESS REPORT
Success Stories
 
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Explore how a medical device’s leader, developing more than 1,000 innovative products & procedures/ year, used Predictive Customer Analytics to uncover insights to boost up-sell and cross-sell

Read more ›
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Discover how one of the leading insurance companies in Philippines automated Onboarding and achieved 35% increase in renewals with Campaign Automation

Read more ›
Testimonials
 
They are the best when it comes to Marketing Automation services. They are Professional, Knowledgable and highly creative bunch of marketing technologists who have helped us build and execute great campaigns that has got our company many qualified leads that converted!
- Sanjay Jalagam,
MD, Element Blue, Dubai
The amount of industry knowledge and expertise in required technologies for such a young company was impressive
- Gururaja Murthy,
IT Director - Swissotel, Japan
Our Thinking
 
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7-Simple Marketing Lessons You Can Learn From Cooking
Biju Nambiar / Jun 20, 2020
Our Marketing Chef Biju shares 7 simple Marketing lessons one can learn from cooking!
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A Day in the Life of Amrutha
Amrutha Salukhe / June 2, 2020
I work as a Marketing Technologist at Comsense. It has been 1 year working with you guys!
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A Day in the Life of Vaishnavi Patki
Vaishnavi Patki / April 17, 2020
The first step towards your career is always important. Everybody is concerned at the start of their career.
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A Day in the Life of Shraddha
Shraddha Gite / May 18, 2020
Hi everyone, to start with, I am working with Comsense as a Marketing Technologist, and its been...
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CSR
 
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Comsense and Clara Global School hand-delivered 700 packets of essentials to 200 widows and 500 families during the lockdown in the Ghorpadi Area of Pune. This area was completely sealed and no shops were open making it impossible to have access to the essentials.

Our CEO & Co-founder Sagar Babar and Clara Global School's directors Vishal Kawade & Sarika Babar along with few volunteers joined forces to help, prepare and distribute necessary items/essentials to the needy in the region.
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Spiritual Corner
 
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Comsense participated along with Heartfulness Institute to celebrate the 2020 International Yoga day on 21st June.

Heartfulness had collaborated with Ministry of AYUSH to conduct one of this years biggest virtual meets to celebrate the Yoga day. Prominent personalities from fields of Yoga and music, including Kamlesh Patel (Daaji) - Global Guide - Heartfulness, Yoga Guru - Baba Ramdev, Shripad Naik - Union Minister of State for AYUSH, Taranjit S.Sandhu - Ambassador of India to the US, Pandit Jasraj and Shankar Mahadevan - Renowned musicians attended the virtual event.
Explore more about this event
Fun and Celebrations
 
Friday All-Hands Video Meetings
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Every Friday we have some amazing All-Hands video meetings where we play lot of virtual games & discuss on a broad spectrum of motivational topics from life, work, health, spirituality and much more. This is one meeting we all look forward to through the week as its lot of fun and a wonderful way of staying connected with all.
Comsense’s Foundation Day Celebrations - 30th April
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Comsense celebrated its foundation day on 30th April. We held a Video contest asking our teams to describe their journey so far in Comsense. We are happy to present the top 4 videos. Hearty Congratulations to the winners Neerajkumar Gogavle, Vaishnavi Patki, Vaibhav Yadav & Sushma Chikalkar.
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“We are all navigating this new normal together. As we lock arms virtually and try to help one another in the ways we can, our vast world suddenly feels a little smaller and a lot more connected. And for that, we are grateful."
- Micheal Dell, CEO Dell Technologies
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