Marketing is undergoing a great transformation and omni-channel marketing is one of the currents driving this change. Customers interact with companies and products in many different ways – through websites, social media, mobile apps, at brick-and-mortar stores, or through catalogues. Omni-channel marketing goes beyond simply acknowledging these various channels and creates an integrated experience forRead more

Whether or not you believe in the old marketing mantra “customer is king,” as a business owner, you really have no choice but to accept this right now. We live in the information age, which means that customers have more power than ever before. Your customers come to you already educated about your product andRead more

Businesses have been leveraging the power of analytics and business intelligence for some time. These analytics gave business leaders insight and reporting analysis into the dynamics of sales, inventory, logistics and virtually every system of the business. These analytics drew on historical data, found patterns, discovered anomalies, trends, forecasts and performed other slice and diceRead more

In order to understand this complicated marketing term known as the single customer view, one first needs to understand what the term means. Most researchers define a single customer view as a holistic, consistent representation of data, which is used by the industry or an organization to know its customers. Now it sounds little-complicated, right?Read more